Meanwhile, I would request you to try to create a new admin user account and check if allows you to open this document, you may also try to open this on a different machine and check if that works. Please let me know in case you face trouble grabbing any of the logs. You may upload these logs to CC or Dropbox as a zip file and share the link with me in a private message. If XD files become worthless without an Adobe subscription, then were not interested in producing them. Thats why I said in my original comment: 'XDs only chance is a truly open file format that other apps can also use'. Run the log collector tool available here: - and share the link of the logs. We decided not to use it before even evaluating it, because it would increase our vendor lock-in.
Note: For the logs above paste" %localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\ " in the address bar of windows explorer, you would get to the Local State folder where you can find the above logs. ACPLocalLogs:%localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\ACPLocalLogs.AdobeXD.log: %localappdata%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\.I am assuming you are using a windows machine. We would need some information and a few logs to investigate it further.Ĭould you please share the version of Adobe XD: Go to Help > About XD, exact version of Creative Cloud sync: Open Creative Cloud desktop app, go to Preferences > Creative Cloud > Files? Other than this information we would need the following logs as well. Sorry that you are unable to open the existing document.
0 kommentar(er)
